Privacy policy.

MoveEV, Inc. Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to MoveEV! This Privacy Policy describes how MoveEV, Inc. ("MoveEV," "we," "us," or "our") collects, uses, shares, and protects personal information obtained from visitors to our marketing website (www.moveev.com), users of our SaaS application (app.moveev.com), and users of our payment gateway (directpay.moveev.com) (collectively, the "Services").

We are committed to protecting your privacy. This policy explains our practices and the choices you have regarding your personal information. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information depending on how you interact with our Services:

  • a) Information You Provide Directly:

    • Marketing Website ( When you fill out contact forms, subscribe to newsletters, or otherwise communicate with us, we may collect your name, email address, phone number, company name, and any other information you choose to provide.

    • SaaS Application (

      • Account Registration (All Users): We collect your name and email address. Administrators may also provide company details.

      • At-Home Charging Users: We collect your home charging address to associate charging events correctly. To facilitate accurate reimbursement calculations, we also collect information from your electric utility bill, which you provide. This utility bill information is used solely for this purpose and is only accessible to MoveEV and you (the user).

      • DirectPay Reimbursement Recipients: If you are an at-home charging user receiving reimbursements via our DirectPay service, we collect your bank account and routing number to facilitate these payments.

    • Payments Gateway ( When making payments to fund reimbursements, we collect the payer's name, email address, billing address, and payment card information. Payment card details are processed by our third-party payment processors. We do not store your full payment card information unless you explicitly opt-in for future use.

  • b) Information Collected Automatically:

    • All Services: When you access our Services, we may automatically collect certain information, such as your IP address, browser type, operating system, device information, pages visited, links clicked, and the dates/times of your visits.

    • Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons) to operate and personalize the Services, analyze usage, and improve performance. The types of cookies we use include:

      • Strictly Necessary Cookies: Essential for the Services to function (e.g., login, security).

      • Functional Cookies: Remember your preferences and settings.

      • Performance/Analytics Cookies: Help us understand how visitors and users interact with our Services (e.g., using tools like Google Analytics, HubSpot). This helps us improve our Services.
        You can typically manage cookies through your web browser's settings. Please note that disabling certain cookies may affect the functionality of the Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, maintain, and improve our Services.

  • To set up and manage user accounts.

  • To calculate and process reimbursements for at-home charging users.

  • To process payments for funding reimbursements via directpay.moveev.com.

  • To communicate with you, including responding to inquiries, sending service-related announcements (primarily to managers and administrators), and providing customer support.

  • To monitor and analyze trends, usage, and activities in connection with our Services.

  • For security purposes, including preventing fraud and protecting our rights and property.

  • To comply with legal obligations, such as record-keeping for financial transactions or responding to lawful requests from authorities.

4. How We Share Your Information

We value your privacy and do not sell your personal information. We do not share your personal information with third parties for their marketing purposes. We only share information in the following limited circumstances:

  • With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf. These may include:

    • Cloud hosting providers (e.g., Google Cloud, AWS) for data storage and application hosting.

    • Payment processors (e.g., Stripe) to process payments made via directpay.moveev.com.

    • Financial institutions (e.g., Wells Fargo) to execute reimbursement payments via DirectPay.

    • Analytics providers (e.g., Google Analytics) to help us understand service usage.

    • Business operations tools (e.g., CRM systems like HubSpot, communication platforms like Google Workspace) for internal management and communication.
      These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request (e.g., providing reimbursement records as legally required).

  • Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

  • With Your Consent: We may share information for other purposes with your explicit consent.

Note: Information from your electric utility bill, provided by at-home charging users, is used solely for reimbursement calculations and is not shared with any third parties except as strictly necessary for the calculation and payment process or as required by law.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain personal data associated with reimbursements and accounts for a period of 7 years to comply with financial record-keeping obligations, or as long as needed to provide the Services and comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location (e.g., California, Canada), you may have certain rights regarding your personal information. We extend the following rights to all our users:

  • Right to Access: You can request access to the personal information we hold about you.

  • Right to Correction: You can request that we correct any inaccurate or incomplete personal information.

  • Right to Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual retention needs).

To exercise any of these rights, please contact us at privacy@moveev.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

8. International Data Transfers

All data collected by MoveEV is stored and processed within the United States. If you are accessing our Services from outside the United States (e.g., Canada), please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer, storage, and processing.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly. If you believe we might have any information from or about a child, please contact us at privacy@moveev.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website (www.moveev.com) and updating the "Effective Date" at the top. For significant changes, we may also provide notice via email or through the Services. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MoveEV, Inc.
Email: privacy@moveev.com